FAQs

FAQ

Ordering & Shipping

How long does delivery take?

  • Delivery is typically 3–7 business days within the U.S. You’ll receive tracking as soon as your order ships.

Do you offer discreet shipping?

  • Yes. All orders are shipped in plain, unbranded packaging with non-descriptive billing.

How much is shipping?

  • We offer standard shipping rates at checkout based on your cart and destination. Free shipping thresholds can be added—want me to set one?

Where do you ship?

  • We currently ship within the United States. If you need an exception, contact us and we’ll see what’s possible.

When will my order ship?

  • Most orders ship within 1–2 business days. You’ll get a confirmation email with tracking once it’s on the way.

Returns & Exchanges

What’s your return policy?

  • You can request a return within 10 days of receiving your package. For hygiene reasons, many intimate items must be unopened, unused, and in original packaging to be eligible. See “Which items are not returnable?” below.

How do I start a return?

  • Email us with your order number and reason for return. We’ll share next steps and an RMA if eligible. (We only accept returns on clothing items for manufactured defects). 

Which items are not returnable?

  • For safety and hygiene, the following are typically final sale: all toys and items that contact intimate areas once opened, lingerie/underwear that has been worn or removed from sealed packaging, personal lubricants and consumables, and clearance items. Defective items are always covered—see below.

What if my item is defective or arrives damaged?

  • We’ll replace or refund defective/damaged items. Contact us within 10 days of delivery with photos and your order number.

Can I exchange for a different size?

  • If the item is eligible and unworn/unopened, you can request an exchange within 10 days of delivery. We’ll confirm availability and next steps.

Privacy & Billing

What appears on my billing statement?

  • Our billing descriptor says "TANGERE BOUTIQUE". 

Will anyone know what’s inside the package?

  • No, packages are plain with no product details on the label.

Products & Sizing

How do I find my size in lingerie and costumes?

Are your toys body‑safe?

  • Yes. We curate premium brands with body-safe materials from trusted distributors.

Orders & Support

Can I change or cancel my order?

  • If your order hasn’t shipped, we’ll do our best to help. Reach out ASAP with your order number.

Do you offer gift packaging?

  • We can keep it extra discreet. If you want branded gift options, we can add that—tell me your preference.

Do you offer resort-ready bundles?

  • Yes—shop our Theme Night collections (Neon Glow, Red Seduction, Lingerie Luxe) curated for Temptation and Desire guests.